Del Taco Sucks Customer Reviews and Feedback
Del Taco Restaurants Inc. is an American fast food restaurant chain which specializes in American-style Mexican cuisine as well as American foods such as burgers, fries, and shakes. Del Taco is led by CEO John D. Cappasola, Jr., and is headquartered in Lake Forest, California.
A reviewer in Orlando said "I have stopped there a couple of times to eat. They send me tons of coupons in the mail as I live nearby. The place is always empty. The cashiers there varies but they all lack customer service skills. One day I walked in at 10:45am to order a breakfast taco and they told me that breakfast ends at 11:00 am. I said it wasn't 11 yet and the cashier didn't care so I left. Another time I went in there and wanted the cashier to explain the menu and the different things on it and they wouldn't. I drive by there all the time and never see more than 1 or 2 cars there. I don't know how they stay open. For a fast food place in a college area they should be very busy but they are always empty."
Former Employee - Cashier says"Rude and unprofessional I did not like the place"
Current Employee - Anonymous Employee says"Everything was bad. It sucked."
Former Employee - Shift Leader says"you can see discrimination a lot, not only from the owner, even from district managers"
Former Employee - Cashier says"Not worth the pay, always busy and short staffed"
Former Employee - Food Prep, Cook, Server, Cashier says"I dnt have any cons sorry"
Former Employee - Taco Bar/Grill/Prep says"Corporate doesnt care about their employees or customers. They care only about getting as many cars in and out and how much money they make."
Current Employee - Shift Manager says"everything from the store to management and work load"
Current Employee - Team Member says"GM is biast and plays favortism whats not ok for one employee is ok for another"
Former Employee - Cashier says"very poor communication from management to employees. i heard that i was fired after calling in sick the first and only time (when genuinely sick) and i heard about it through the grapevine. the manager couldn’t be bothered to inform me? or tell me why? apparently he figured i would assume i didn’t work there anymore when he stopped sending me the schedule? i have no idea. also, i worked there about 4 months and there were 6 managers in my time there."
Former Employee - Anonymous Employee says"too much work bad pay"
Cahier/Customer Service (Former Employee) says"Working here was great at the beginning however by the end It was clear that there was definite favoritism, management was barely present and the store was horribly run, especially night shifts. Employee Discountlack of management, horrible work condition, uncleanly, and hostile work environment"
Cashier/Cook (Former Employee) says"Honestly the worst place I've ever worked at. As a fast food joint I know it's expected to be a fast paced environment but here it was absurd. Always short staffed - crew consisted of 16-17 year olds with low work motivation and schedules were inconsistent. Overtime was not paid at times and we sometimes didn't even get breaks. I heard the company got sued at one point because of this but that was years after I quit.Local CommuteEverything else"
Cashier (Former Employee) says"They over work you, they will tell you they will train you to move up and they dont. Management is bad, you can't use your discount after 30 mis of leaving work and cand have any soda when working"
Cashier/Customer Service (Former Employee) says"No growth , staff is unpleasant to work with , pay rate sucks they dont appreciate the employees, often schedule you at times and day you are not available"
General Manager (Former Employee) says"The District manager will make promises to you and then overwork you to the point you have to quit all before he makes true on his promises. Ive seen it happen with three employees. But if you get pregnant with his illegitimate child he will allow you to alter your hours and steal from the company. Don't work fr this toxic "company""
Shift Manager (Former Employee) says"Underpaid underappreciated & not worth time outta my day. This company is only out for themselves & they don't care about their employees like they claim"
Cashier/Customer Service (Former Employee) says"I will never work at a del taco again they was so unprofessional. The employees got treated like trash. We got called out our names. It was always drama in the store. This was the worse job I have ever worked at."
Cashier/Cook (Former Employee) says"all the managers have no training at all to be managers and the general manager likes to play favorites and they treat you like a dog they tell you that they will give you full time hours and then cut you back to only two days a week."
Cashier/Customer Service (Current Employee) says"It’s an okay first job , they expect more than what they pay you . Can be very busy or very slow . Some days feel so long even the short shifts , if you have fun co workers it’s alright"
Cashier and Customer Service, Management Trainee (Former Employee) says"The manager would look pass us any pretty girl would walk in There, she can get promoted faster than anybody that was working their butt off, like I Would come in on my days off I would come in when all the high school students didn't want to come in and cover their Shifts but I never got promoted now we've got told I was going to get promoted gonna get promoted but soon as the skirt walked in and door he jump over me to get to that skirt and help me train at skirt to be mod manager I wouldn't recommend anyone to work here"
Shift Leader (Former Employee) says"DT is horrible to work for. They don't care about you your just numbers and doller signs to them . the big bosses all they way up to HR and corporate had alot of excuses no answers to ongoing problems"
Cook/Prep (Former Employee) says"Terrible place to work management messes with your hours as well as pay. Quit the other day and manager threw my Serv safe card at me. Definitely do not recommend working there, plus got hired as part time but manager lied and made it so I was an on call associate"
ASSISTANT MANAGER (Former Employee) says"They pay you the least they possibly can. There's no advancement and the food will make you fat. My advice is try working a warehouse job, at least you wont have to deal with customers."
Shift Leader/Manager (Former Employee) says"Bad management rude and never encouraged with positivity never did enough for management always treated people's job and when tried to complaine to upper management nothing was done"
Cashier (Current Employee) says"unless desperate, stay away, little pay,no compensation, no bonuses,managers are rude, unless there really isnt anything else,then I get something is better than nothingfree food"
Cashier (Former Employee) says"Work was great until the MANAGER called me chinese and chino after i stated im not chinese. The managers according to my other colleagues formed somewhat of a pact against people they did not like, understaffing cashiers so that person would work both front and drivethru. Swapping money from the workers assigned register and moving it to their own so they can report the worker for stealing. And after reporting it to HR it was never handled. The day i put my two werk notice in, my colleagues also told me the GENERAL MANAGER started speaking negatively about me."
Manager (Current Employee) says"Not only are employees underpaid they are absolutely under appreciated You have to be a real suck up to make it far in the company not worth it at all"
Cashier (Former Employee) says"Management was a mess. Unclean work conditions. Poor leadership skills. Bad scheduling. Workplace bullying. Unethical work conditions and break times."
Cashier (Former Employee) says"Horrible management, managers get really mad and frustrated if u don’t learn every thing within a week, they are so rude and make fun of you, they are super unprofessional, I felt super uncomfortable working here the whole time."
head grill station (Former Employee) says"Avoid at all cost, management treats employees very poorly. Lack of overall guidance and care from managers and owners create a very soul sucking work environment"
Cody Hurt says"Takes about an hour to receive food. Over numerous occasions it is always a slog to get through this establishment. I went through a complete podcast while waiting in line for food. The food also comes out messy, with pieces of other items that were not supposed to appear in the particular food items. At least this is how it is at the Tehachapi California location."
Jade Pie says"The food is good when made correctly, but this company does not care about its customers."
Sarah Thompson says"This place makes good tasting food.... IS it good for you? lol I don't care. But they do have healthy options which I love, but I just can't help myself. I definitely will be back!"
Cindy Fromm says"Even though I enjoy and like their food, I dread going there for my father for taco Tuesday at the Roseville location. The reason is because they take FOREVER to get your order out. A 20-25 minute wait is average here. They really need to teach their employees how to stuff a taco faster.
I can go to any other fast food place and be in and out in a short period of time so I don't know what goes on at this location.I have even let my son stay in the drive through while I shop at a nearby store and finished shopping before him"
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In The News
CBS Los Angeles reports"Suspect Vehicle Goes Airborne While Fleeing Police Following Del Taco Armed Robbery; 2 Killed"
Southgate News Herald reports"Woman attempts to rob Allen Park Del Taco at drive-thru; threatens to 'start shooting'"
Vulture reports"SNL Adds 3 New Cast Members Ahead of Season 46 Premiere"
QSR magazine reports"Del Taco Keeps Beating the COVID Odds"